FREQUENTLY ASKED QUESTIONS
1. What services do you offer?
2. Why should I choose you?
3. Do you offer quality service?
4. Do you own a warehouse?
5. Do you offer packing service?
6. Do you offer loading and unloading?
7. Do you have restrictions on the weight and volume of the shipments?
8. Are you able to access the central areas of cities?
9. Are you able to access ECO zones (e.g. in Germany or Austria)?
10. Do you offer complete outsourcing of transportation and logistics?
11. What are the prices of your services?
12. Are my goods insured?
13. What does the Carrier’s Legal Liability Insurance cover?
14. Do you offer individual solutions and customized approach?
- Our main line of business is international transportation. We have been a player in the transportation industry within the European Union for the past quarter of a century and the experience we have gathered is allowing us to provide our clients with practically every service and option related to ground transportation. In addition to everything listed within the “Services” section we are able to offer freight forwarding for multimodal, oversized, bulk, and refrigerated cargo, as well as logistics and comprehensive planning.
- We have been continuously gathering valuable experience since 1991
- We utilize the latest innovations in the transportation and logistics industry
- We have experience in dealing with large corporate clients, such as: PEPSI, DHL, Kaufland, Lidl, Mazda, Suzuki, Indesit, and many others
- We are a licensed carrier, which operates from a corporate office/ warehouse using our own fleet
- We are big proponents of the “Fairplay” philosophy
- Our answer is – definitely yes. We would like to add that we have:
- Young, well-trained, and motivated employees
- A system for internal auditing and control
- Professional drivers who have successfully completed an intra-company training course
- Vehicles equipped with last generation GPS technology
- Carrier’s Legal Liability Insurance for every shipment
- Yes, 700 m2 of gross building area in Pazardzhik
- Yes. We are able offer a wide array of packing supplies - bubble wrap, plastic foil, cardboard boxes, as well as BOX pallets, Euro-pallets, portable strapping machines
- Yes. We offer loading/unloading services by hand, with pallet jacks, as well as using hydraulic lifting equipment
- No. All we need to know in advance is exactly the weight and volume of the good or luggage, in order to be able to send the vehicle, which will suit your needs best.
- Yes, we are. We have vehicles ranging in weight from 2.8 to 3.5 tons solely for that purpose. They are flexible enough to access the parts of the cities with the highest population density.
- Yes, we are. Our vehicles are fully certified and meet all the requirements for emissions and noise.
- Yes. We have more than 4 years of experience under our belt. We are currently offering that service to several companies – more specifically, comprehensive logistics, cargo forwarding and transportation of their goods.
- It is hard for us to quote a fixed price, because each client has unique requirements and typically chooses a different set of services. We can offer a basic service, which only includes transportation to and from a specific address, as well as, a complex service, which can incorporate a combination of the following:
- Packing
- Loading
- Unloading
- Storage of goods for up to 30 days
- Lifting equipment
- Inside delivery
- GPS tracking
- Express delivery
- Video recording of the loading/unloading process
- A flexible time-frame of your choosing for collecting and delivering the goods
- Yes, they are. Your goods are insured through a Carrier’s Legal Liability Insurance.
- The insurance covers the financial responsibility of the carrier for partial or total loss or damage of the cargo:
- within the territory of Bulgaria, as stipulated in the Land Transport Act
- abroad, as stipulated in the Convention on the Contract for the International Carriage of Goods by Road (CMR)
14. Do you offer individual solutions and customized approach?
- Yes, we do. We understand perfectly that every client is unique. We possess the necessary professionalism and we put strong emphasis on communication, which allows us to recognize the needs of the clients and thus, offer a customized solutions and approach.